Kroolo

All Systems Operational

Uptime over the past 90 days. View historical uptime.
App ? Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 7, 2025

No incidents reported today.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025
📢 Scheduled Maintenance: EKS Upgrade & Security Patching
Completed - The scheduled maintenance has been completed.
Jul 2, 03:46 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 22:15 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 1, 22:15 UTC
Scheduled - Description:

We will be performing a scheduled upgrade of our Amazon EKS (Elastic Kubernetes Service) clusters and applying critical security patches to ensure the ongoing security and stability of our production infrastructure.

During this time, users may experience brief interruptions or degraded performance in some services.

Why this is happening:

This upgrade includes important security and stability improvements and ensures compatibility with the latest EKS features and AWS support policies.

What to expect:

- Minimal service downtime or degradation

- All systems will be monitored closely during and after the maintenance

- No data loss is expected

We appreciate your patience and understanding.
Jul 1, 23:00 UTC
Jul 1, 2025
🔴 Important Notice: Email Service Temporarily Unavailable
Resolved - This incident has been resolved.
Jul 1, 05:43 UTC
Identified - The issue has been identified, and our team is actively working with AWS to resolve it.
Jun 30, 13:54 UTC
Update - We are continuing to investigate this issue.
Jun 30, 13:51 UTC
Investigating - We are currently experiencing an issue with our email delivery system.

Due to a temporary restriction applied by our email provider (Amazon SES), we are unable to send verification or password reset emails at this time.

❌ Impacted Features:

- New user signups (OTP email not delivered)
- Forgot password flow (reset email not sent)

We are actively working with AWS to resolve this issue as a priority. We sincerely apologize for the inconvenience and appreciate your patience.

✅ We’ll update this message as soon as the issue is resolved.

If you need immediate help or access to your account, please contact our support team at help@kroolo.com.

Thank you,
Kroolo Team
Jun 30, 13:50 UTC
Jun 30, 2025
Jun 29, 2025
Redis Infrastructure Upgrade – Migration to AWS ElastiCache
Completed - The scheduled maintenance has been completed.
Jun 29, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 12:30 UTC
Scheduled - Description:
We will be performing a scheduled infrastructure upgrade to replace our current self-hosted Redis instance with AWS ElastiCache for Redis. This upgrade is part of our ongoing efforts to improve the performance, scalability, and reliability of our AI services running in production.

Impact:
During this time, some services may experience temporary unavailability or slower response times. We recommend saving your work and logging out before the maintenance begins. All services will automatically resume normal operation immediately after the upgrade is complete.

Why this upgrade is important:

- Increased performance and scalability

- Improved fault tolerance and failover capabilities

- Enhanced security and operational reliability

- Reduced latency for AI-driven tasks

We appreciate your patience and understanding during this brief maintenance period. If you have any questions or concerns, please contact our support team at help@kroolo.com.

Thank you,
— The Kroolo Team
Jun 28, 06:41 UTC
Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

Jun 26, 2025

No incidents reported.

Jun 25, 2025

No incidents reported.

Jun 24, 2025

No incidents reported.

Jun 23, 2025

No incidents reported.

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