🚨 Service Update – AWS Outage (US-EAST-1 / N. Virginia)

Incident Report for Kroolo

Resolved

This incident has been resolved.

Posted Oct 21, 2025 - 05:34 UTC

Identified

We are currently experiencing degraded performance for some features due to an ongoing AWS outage in the N. Virginia region. This issue is affecting AWS Bedrock and CloudFront, which may cause slow responses or temporary unavailability.

AWS is actively working to resolve the problem.

Posted Oct 20, 2025 - 17:29 UTC

This incident affected: AI and Enterprise search.